🔄 Refund & Return Policy

At Homemade Bowl, we are committed to delivering high-quality homemade food products and services. If you are not entirely satisfied with your purchase, we’re here to help.

📌 1. Subscriptions

📅 1.1 Cancellation & Refunds

✅ Cancellation Policy:

  • You can cancel your subscription anytime by logging into your account or contacting customer support.
  • Cancellations must be made at least 24 hours before the next delivery date to avoid charges.

✅ Refunds:

  • If canceled within 7 days of the initial order, you are eligible for a full refund.
  • After 7 days, refunds will be prorated based on the remaining subscription period.

🚚 1.2 Missed Deliveries

  • If we fail to deliver on the scheduled date, you will receive either:
    ✔️ A full refund for that delivery OR
    ✔️ A free replacement delivery (based on your preference).

📌 1.3 Scheduled Delivery & Cancellations for Subscribers

  • Orders will be delivered to the registered location as per the scheduled time.
  • If you wish to cancel a specific day’s order, you must inform us at least 1 day in advance.
  • Options for 1-day prior cancellation:
    ✅ Use the meal on another scheduled day.
    ✅ Get a refund for that day’s order.
  • ❌ Late cancellations (on the same day) are not accepted, and no refund or rescheduling will be provided.

🥘 2. Single-Day Food Orders

✏️ 2.1 Order Changes & Cancellations

✅ Modify Order: Up to 12 hours before delivery time.

✅ Cancel Order:
  • 12+ hours before delivery: Full refund.
  • Within 12 hours of delivery: Non-refundable.

🚨 2.2 Order Issues

  • If your order is incorrect or arrives damaged, contact us within 2 hours of delivery.
  • We will investigate and provide either:
    ✔️ A replacement OR
    ✔️ A full refund (if eligible).

🍪 3. Homemade Food Products (Pickles, Sweets, Savory Items)

🔄 3.1 Return Policy

  • Due to the perishable nature of our products, returns are not accepted.

💰 3.2 Refunds

  • If your product is damaged or defective, contact us within 48 hours with:
    📸 Photos of the damaged item
    📜 Order details
  • After review, we will offer:
    ✔️ A replacement OR
    ✔️ A full refund (if eligible).

🛑 4. General Conditions

🚫 4.1 Non-Refundable Items

  • Gift cards, promotional items, and special offers are non-refundable.

💳 4.2 Refund Process

  • Once a refund is approved, it will be processed to your original payment method.
  • Refund timing depends on your bank/card issuer’s policy (usually 5-7 working days).

📞 4.3 Contact Us

For any queries, reach out to us:
📧 Email: order@homemadebowl.in
📞 Call/WhatsApp: 9880027009
📍 Address: Bangalore, India

We appreciate your trust in Homemade Bowl and look forward to serving you! 🍽️✨

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