🚚 Shipping Policy

At Homemade Bowl, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand our process and terms.

📍 Shipping Locations

✅ We currently deliver within Bangalore, India.

⏳ Processing Time

📌 Pre-Orders: Processed in advance and delivered at the scheduled time confirmed during the order confirmation call.
📌 Subscription Orders: Delivered based on the agreed schedule. Please keep your delivery details updated to avoid delays.

⚠ Delivery times are estimates and may vary due to external factors like weather conditions or carrier delays.

🚛 Delivery Issues

🔹 Incorrect Address: If an incorrect or incomplete address is provided, we are not responsible for lost packages. Please double-check your details before placing an order.
🔹 Missed Delivery: If you miss a delivery, contact us to reschedule or arrange pickup from the facility.

🛑 Damaged Orders

If your order arrives damaged, please follow the steps below to report the issue:

📌 For HMB Food Orders:

  • Contact us via WhatsApp/Call immediately.
  • Share clear photos of the damaged food and mention your Order ID.

📌 For HomeMade Delight Products (Sweets & Savories):

  • Email us at order@homemadebowl.in within 24 hours of delivery.
  • Attach photos of the damaged package 📸.
  • Include your Order Number 📜.

Our team will review the issue and provide a replacement or refund if deemed eligible.

❌ Lost Packages: If your package is lost in transit, contact us immediately. We will coordinate with the carrier to investigate and ensure you receive a replacement or refund as soon as possible.

📞 Contact Us

For any shipping concerns or inquiries, reach out to our support team:

📲 Call/WhatsApp: 9880027009
📧 Email: order@homemadebowl.in

🍛 Homecooked Food & Return Policy

🏠 Homecooked Meals:

  • Our meals are freshly prepared by homecooks and delivered from the nearest homecook based on prior orders.
  • For food replacements/returns:
    ✅ Return the food to the same delivery personnel.
    ✅ Contact us via Call/WhatsApp for assistance.

📌 Subscription Orders:

  • Meals are delivered via third-party carriers.
  • Replacements or refunds are only applicable in the case of:
    ✅ Damaged, broken, or leaked packaging.
    ❌ Food cannot be returned or refunded for taste preferences, as it is freshly prepared as per company standards.
    ✅ If spoilt food is delivered, a refund will be issued, and action will be taken against the responsible homecook.
  • Refund processing time: 5-7 working days after investigation.

🍬 HomeMade Delights (Sweets & Savories) Return Policy

  • Our sweets & savories are prepared by homechefs on a pre-order basis.
  • Non-returnable items unless:
    ✅ The product is spoilt.
    ✅ The package is damaged upon arrival.

📌 Late Deliveries:

  • Delays may occur due to external factors like weather, transport issues, or unforeseen delivery problems.
  • Refunds or replacements for delayed deliveries will be processed only after a confirmation review.
  • Processing time: 3-5 working days for refund/replacement.
🏠 Physical Address

📍 #50, 17th Main, Priyadarshini Layout, Bangalore – 560091

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